Isaak Komisarchik, 82, died while being stuck in an elevator for nearly an entire month.
An 82-year-old man, who was stuck in an elevator for almost a month despite pushing the emergency button twice, was found dead last week after people reported a foul smell.
Komisarchik had entered the elevator on July 5 when it became stuck.
Elevator fix workers finally discovered his body after multiple residents of the Woodstream Village apartments reported a bad smell coming from the parking-garage, according to the Daily Mail.
Komisarchik had not been seen since he left a nearby nursing facility on the afternoon of July 5.
Greg Pixley said a criminal investigation confirmed Komisarchik pressed the button, which - per city code - must be monitored at all times.
Komisarchik had pushed the emergency button in the elevator auto twice during an 8-minute span on July 6, but didn't receive a response, according to the paper.
Komisarchik's disappearance prompted the distribution of missing persons posters a search of five ponds near the apartment complex by firefighters to try to find him. The garage elevator at Woodstream Village was last inspected in December and found to be in good working order, Pixley said.
"It is a tragedy, but things like this don't happen often", Pixley said.
According to Pixley, pressing the emergency alarm will typically send an alert to an on-site security group or emergency monitoring agency who will then call the fire department's dispatch. It appears Komisarchik did what he needed to do to get help and yet the closely regulated system for rescuing people trapped in elevators failed.
"Staff did check two elevators in response to the notification but not the inoperable elevator, in which his body was found", he said.
A DailyMail.com request for comment to MEI was not immediately returned.
When a Denver firefighter responded, the elevator doors were open. Greystar Management Services oversees Woodstream Village operations.
She wrote that the elevator was not in use due to the renovation and said Greystar is "continuing to investigate the circumstances surrounding the incident with the local authorities".
Numerous Woodstream residents complained to managers of a strong odor emanating from the garage area but nothing had been done.
Denver Police continue an active investigation into the man's death, and Denver Fire officials are now revealing new details about the events leading up to Komisarchik's death.
Denver Police said MEI Total Elevator Solutions received the distress call from the elevator and notified Woodstream's management.